Modification – WightSolutions reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any changed WightSolutions may reasonably make to this agreement when such changes are made. If you have purchased services or software from WightSolutions, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.
New Accounts – All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and WightSolutions, this process may sometimes be delayed.
Domain Names and Domain Transfers – In order for your domain name to point to the WightSolutions server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.wightsolutions.info and secondary- ns*.wightsolutions.info). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not be using the same DNS as before.
Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain away from your original registrar. We do not provide this service.
WightSolutions will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. WightSolutions does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our help desk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk.
Content – WightSolutions believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to colour, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain time frame or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of what your website publicly provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if WightSolutions is made aware of any questionable content on a WightSolutions-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a WightSolutions server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
Liabilities – WightSolutions, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall WightSolutions. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.
Payments and Agreement to Pay – As consideration for the software or services purchased by you and provided to you by WightSolutions, you agree to pay WightSolutions at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. WightSolutions expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a valid credit card or PayPal email address.
Shared hosting, reseller hosting and dedicated servers are all billed on an automatic basis. If you signed up for a monthly payment plan, your monthly billing date will be determined based on the day of the month you purchased the services unless that date falls after the 28th of the month in which case your billing date will be the 28th of each month. If you signed up for an annual (or longer payment plan), WightSolutions will automatically renew your services when they come up for renewal and will take payment from the payment method you have on file with WightSolutions.
If for any reason, WightSolutions is unable to charge your payment method for the full amount owed, or if WightSolutions is charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that WightSolutions may peruse all available remedies in order to obtain payment. You agree that among the remedies WightSolutions may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.
You agree that you are solely liable for arranging that your services are renewed, and that WightSolutions shall not be liable to you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the account holder for services.
Late Payments – If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that WightSolutions holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances. Accounts are at risk for suspension of service if payment for hosting is not received 10 days after the due date. Shared/Reseller Accounts 15 days past due will be assessed a £5.00 GBP late fee to re-activate service. Dedicated Server Accounts 15 days past due will be assessed a £40.00 GBP late fee to re-activate service.
If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A £40.00 charge back fee will be added to the amount disputed by the customer. We only accept credit cards, debit cards, or PaypPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card (or Paypal address) on file. In the event that your yearly/monthly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly instalments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.
Any debt not paid 90 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder may incur a collection fee added to the balance previously due. Please note that WightSolutions holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY OPENING A TICKET AT OUR HELP DESK
Overage Charges – Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
Cancellations – Shared & VPS Accounts – If you wish to cancel your services, you must complete this cancellation form five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly. If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of WightSolutions staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.
Refunds/Account Termination – If, for any reason, WightSolutions fails to deliver said services to you, a prorated refund may be issued depending on the individual case. Our decision is final. No refunds will be issued if abuse of our stated policies forces WightSolutions to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a refund for the remainder of the billing period. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated refund based on the monthly rate of the same hosting plan. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
Bandwidth Usage Policy – If you anticipate high bandwidth usage, please contact our sales department via our helpdesk for further information on the availability of other plans with higher bandwidth allocations for lower rates.